Refund policy

We have a 150-day return policy, which means you have 150 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Put the product in its original box, clearly untouched, unworn and odor-free, with the protective seals intact - all hair that has been used can't be exchanged. Any Hair Tools you send back have to be returned in their original boxes.

The sample weft provided is packed separately to give you a better look at the shade, length, and texture without opening the full set. Please do not wear it, wash it, dye it or use it in any way unless you are certain you want to keep the extensions. The sample must be included in the package when you return the extensions!

To start a return, you can contact us at hi@lovethestyleextensions.com. 

You will be requested to send photos of the item you would like to return to the team. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We offer free exchanges for change of shade. So as soon as your return is on the way if you would like an alternate shade instead of a refund we will send it out immediately so you do not need to wait. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hi@lovethestyleextensions.com.